To ensure successful installation and deployment of SAS Customer Intelligence, install the latest release, which is SAS Customer Intelligence 6.3. If your installation depot and plan file must be at release 6.1_M1, you must create the installation depot from Revision 14W04 or later.

To determine which release or revision you have, open your SAS^® software order e-mail and look at the Site Number in the section of the e-mail entitled "Information for Technical Support." The Site Number contains a field named Product. The value in that field contains your revision level.

Before you run the SAS^® Deployment Wizard, your need to change you configuration files if your installation includes SAS^® Marketing Optimization 6.1_M1, and the metadata server will be on a different computer than the SAS application servers.

If this is the case, after you download and create your installation depot, contact SAS Technical Support and provide the following information:

If you are performing a new SAS Customer Intelligence 6.1 or 6.1_M1 installation, please provide:

• your SAS Customer Intelligence 6.1 or 6.1_M1 order number
• your company's name
• the plan file for SAS Customer Intelligence 6.1 or 6.1_M1 (the entire ZIP file, not just plan.xml)
• the topology description (for example, tiers in the deployment)

If you have already installed SAS Customer Intelligence 6.1 or 6.1_M1, please provide:

• whether the system was migrated or updated (update in place) and whether it was installed new and migrated using promotion
• your SAS Customer Intelligence 6.1 or 6.1_M1 order number
• your company's name
• if your system was migrated or updated, your SAS Customer Intelligence 5.4x order number
• if your system was migrated or updated, the plan file from SAS Customer Intelligence 5.4x
• the plan file for SAS Customer Intelligence 6.1 or 6.1_M1 (the entire ZIP file, not just plan.xml)
• the status.xml file from each machine (..../Lev1/ConfigData)
• the registry.xml files from each machine (SASHOME/deploymntreg)

If you are upgrading or migrating to SAS Customer Intelligence 6.1 or 6.1_M1, please provide:

• whether you are migrating or updating (update in place) and whether you installed new and migrated using promotion
• your company's name
• your SAS Customer Intelligence 6.1 or 6.1_M1 order number
• your SAS Customer Intelligence 5.4x order number
• the plan file from SAS Customer Intelligence 5.4x
• the plan file for SAS Customer Intelligence 6.1 or 6.1_M1 (the entire ZIP file, not just plan.xml)
• the status.xml file from each machine (..../Lev1/ConfigData)
• the registry.xml files from each machine (SASHOME/deploymntreg)
• whether this was originally a new installation for SAS Customer Intelligence 5.4 or 5.41 or whether you upgraded and migrated from an earlier version

• Promptly sending the requested information with a clear description of the type of installation to be performed (for example, new installation versus upgrade or migration), will help avoid unnecessary delays in receiving any necessary configuration file updates from SAS Technical Support.
• A separate SAS Technical Support track must be assigned for each installation configuration, where the requested and applicable files must be sent.

SAS Technical Support will review the information and provide any necessary configuration file updates. These must be added to your installation depot before you run the SAS Deployment Wizard for the first time to install and configure the system.





Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Customer Intelligence Core Mid-Tier	Microsoft® Windows® for x64	6.1	6.3	9.3 TS1M2	9.4 TS1M0
		64-bit Enabled AIX	6.1	6.3	9.3 TS1M2	9.4 TS1M0
		64-bit Enabled Solaris	6.1	6.3	9.3 TS1M2	9.4 TS1M0
		HP-UX IPF	6.1	6.3	9.3 TS1M2	9.4 TS1M0
		Linux for x64	6.1	6.3	9.3 TS1M2	9.4 TS1M0
		Solaris for x64	6.1	6.3	9.3 TS1M2	9.4 TS1M0

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.